Updated June 15th, 2020
As businesses begin to reopen their doors from the COVID-19 pandemic, Strategic remains open and ready to help. Our staff has returned to our offices in both New Jersey and Connecticut and is ready to support your immediate needs. We have implemented a number of measures to protect our employees and our clients from exposure to COVID-19. This includes daily temperature checks, requirement of masks throughout the office, social distancing, sneeze guards, and more.
All regularly scheduled on-site network maintenance will continued to be performed remotely. If you have a list you generally provide to our techs during the maintenance, please e-mail email@example.com.
Scheduled projects that were moved due to COVID-19 are being re-planned. We will contact you to discuss new dates. In the event you wish to cancel an on-site project or visit, please notify us as soon as possible via firstname.lastname@example.org.
If you have any specific requirements for on-site visits, please be sure to communicate those to us prior to our scheduled arrival by sending an e-mail to .
In the event we learn that any member of our team has been exposed directly to someone who has tested positive, and that person has been in your office, we will notify the primary contact on your account immediately. In the event any of your staff has been exposed or tests positive, we are asking our clients to contact Strategic management directly - but please do not open a support ticket to notify us. Please e-mail email@example.com or firstname.lastname@example.org.
Requirements for Clients Working Remotely
If you currently utilize the CloudBridge Virtual Desktop platform, your users will be able to work remotely without skipping a beat - however if users are not setup to work from home on the CloudBridge system, please open a support ticket at email@example.com.
If you wish to have your users work remotely from home, and are not utilizing the CloudBridge Virtual Desktop platform, please note the following:
Your home users must have high speed internet (Cable or FIOS) of at least 50MBps
Your home users must have access to a PC running Windows 10 Home or Professional -
Note that Windows 10 "S" is not compatible with CloudBridge
Your organization must have enough available VPN or DUO 2 Factor Authentication licenses
You must either have a server setup for Remote Desktop Services (RDS) or users must have a Desktop PC in the office running Windows 10 Professional with Remote Connections enabled.
If you have a Remote Desktop Server (RDS), your server resources must be sufficient to support the number of users that will be working remotely.
Your home users must contact us while they are in front of their PCs. They can schedule a time with our support team by opening a ticket at firstname.lastname@example.org. Please advise your staff to keep their schedule appointment to ensure we get to them as quickly as possible.
Home users must schedule a support call with our staff by e-mailing email@example.com. They must be in front of their PCs to have them configured for remote access.
Users will be instructed to browse to http://www.stmicro.net and click the "Client Support" button at the top of the screen. They will then click the link for a Remote Technician to login to their system.
There are three ways to enable your team to work remotely quickly and effortlessly.
1. Webphone - With our Webphone tool, your team can work from their laptop or home PC simply and easily. All that is required is a PC with microphone and speakers or a headset.
2. MobileApp - Similar to the webphone your team can download and use our mobile app to make/receive calls, chat with colleagues, SMS message customers, and more.
3. Deskphones - Deskphones have the capability to work at home if plugged into your router although a power supply to do this. If you do not already have one, please be sure to order as due to the demand supply may become limited.
NOTE: you will need your extension number and password in order to login remotely using options 1 or 2. If you do not have your extension or password, please contact us at firstname.lastname@example.org.
We appreciate your understanding throughout this unprecedented event that support times may be longer than normal. If you have any questions please call us at 973.335.8800 or 203.580.4400.