Updated December 7, 2020
As the COVID-19 pandemic continues it's relentless assault on our lives and well-being, Strategic is working hard to minimize the impact this has on our clients. We continue to closely monitor our staff's well-being as well as prioritize their health and safety in this trying time.
Due to consistent and vast regulatory changes by government officials, holiday schedules, and corporate policy changes to work from home arrangements, you may be experiencing longer than normal waits for non-critical response. We apologize sincerely but we ask for your patience for non-critical requests.
Effective over the next several weeks and until the pandemic slows, we will be limiting on-site support visits to critical and project-deployments only. This means:
All regularly scheduled on-site network maintenance will primarily be performed remotely. If you have a list you generally provide to our techs during the maintenance, please e-mail email@example.com.
Scheduled projects that were moved due to COVID-19 are being re-planned. We will contact you to discuss new dates.
Again, we continue to prioritize the health and safety of our clients and our staff. In the event we learn that any member of our team has been exposed directly to someone who has tested positive, and that person has been in your office, we will notify the primary contact on your account immediately. In the event any of your staff has been exposed or tests positive, we are asking our clients to contact Strategic management directly - but please do not open a support ticket to notify us. Please e-mail firstname.lastname@example.org.
We appreciate your understanding throughout this unprecedented event that support times may be longer than normal. If you have any questions please call us at 973.335.8800 or 203.580.4400.